FAQs

Got questions?

We love an inquisitive mind. Find the answers below, or get in touch at hello@esporteaus.com.

Shipping

How much is shipping?

Standard shipping is free Australia-wide. Express shipping is available at checkout for $15 AUD. Orders are sent with Australia Post.

Do you ship internationally?

For a delivery address outside Australia, please contact hello@esporteaus.com before ordering to confirm availability and shipping rates.

When will my order arrive?

Our garments are ready to ship. You will receive a dispatch email with tracking details once your order has been sent. Delivery time depends on your address and the service selected; check your Australia Post tracking for the latest estimate.

How do I track my order?

Follow the tracking link in your dispatch email. If you need help locating your parcel, email us with your order number.

My Order

Can I change or cancel my order?

Please check your items, sizes and delivery address carefully before placing your order. If you have made an error, email hello@esporteaus.com as soon as possible with your order number. Changes cannot be guaranteed once packing or dispatch has started.

Do you accept returns?

We do not accept change-of-mind returns, including selecting the wrong size or colour. If your garment is faulty, damaged, or you receive an incorrect item, contact us with your order number and details of the issue so we can help.

Will sold-out designs return?

Our garments are released in limited drops. Sold-out designs are not restocked. A presale offers an allocation of the collection; stock reserved for the main drop is released separately.

Garment Care

Look at you - reading the care guide for your new garments, you practical pal. You’re already off to a good start, but we can’t stress enough how vital proper garment care is for your Esporte garments. We make our garments with love and care in every stitch and craft them from cleverly sourced, high-quality materials that will last and last if you look after them nicely. (Your mum was right about that, sorry).

Our Please Do! instructions:

  • Only wash if completely necessary
  • Cold, gentle machine wash or hand wash
  • Use non-bio detergents
  • Wash with like colours or separate is best preferred
  • Wash inside out
  • Let dry inside out
  • Fold or hang in a cool, dry place

Our Please Don’t! Instructions:

  • Do not bleach
  • Do not soak
  • Do not tumble dry
  • Do not dry clean
  • Do not use washing products that contain any chemicals or additives
Information

How can I contact you?

Email hello@esporteaus.com. If your enquiry is about an order, include your order number so we can help.

Where can I shop esporte®?

Our official website is esporteaus.com. Visit The Live Drop when the store opens to shop the collection.

How do I hear about the next drop?

Join the VIP list for drop updates. Subscribers who opt in to SMS receive their launch notification before the email announcement.

Payments

Which payment methods can I use?

You can pay with Afterpay. The available payment methods are shown at checkout. Select your preferred option before completing your order.

Where can I read your policies?

View our Privacy Policy, Terms and Conditions and Returns Policy.

Size Guide

Find the T-shirt, zip hoodie and pants measurements in The Size Guide. All measurements are garment measurements in centimetres (CM), with sizes XXS–L.

On each clothing product page, select Size Guide beside the size selector to open the matching chart. The pants chart applies to both Clássica and Distressed sweatpants.

Model imagery shows the styling and fit; use the measurement chart to choose your size. If you need a hand, email hello@esporteaus.com with the product name and your sizing question.

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